As the Business Development Manager Aftercare will identify and develop new business opportunities for Planned Preventative Maintenance (PPM) and remote services for smoke control systems.
The role will focus on engaging Principal Accountable Persons and other key decision-makers across the Build to Rent, Facilities Management, Housing Association and Local Authority sectors. The successful candidate will drive sales growth, build lasting client relationships and support high levels of customer satisfaction and retention.
Key Responsibilities
Business Development
- Identify and pursue new opportunities for PPM and remote services across target sectors.
- Build relationships with Principal Accountable Persons and relevant stakeholders to promote aftercare services.
- Secure opportunities through framework agreements wherever appropriate.
- Maximise the conversion of completed installation contracts into ongoing PPM and remote service agreements.
- Promote the full range of relevant products and services to new and existing customers.
Client Relationship Management
- Develop and maintain strong relationships with clients and key decision-makers.
- Understand customer requirements and recommend suitable aftercare solutions.
- Support customer satisfaction, contract retention and long-term account growth.
Market Research
- Monitor market trends, customer needs and competitor activity across target sectors.
- Identify opportunities to expand the aftercare offering and strengthen its market position.
- Use market insights to inform business development priorities and sales planning.
Sales Strategy and Commercial Growth
- Develop and implement sales strategies to achieve revenue and business growth targets.
- Evaluate additional services that could increase the value of PPM agreements.
- Prepare business plans for new service opportunities.
- Develop commercially sound proposals that meet customer needs and support business unit profitability.
Proposals and Presentations
- Prepare clear, persuasive proposals and presentations for prospective and existing clients.
- Explain the benefits and value of aftercare services, tailoring recommendations to each customer’s requirements.
- Support the progression of opportunities from initial enquiry through to agreement.
Internal Collaboration
- Work closely with the Key Account Director, Aftercare Delivery, Marketing and Technical Support teams.
- Coordinate sales activity with operational teams to support effective service delivery.
- Contribute to shared plans for sustainable growth and a consistent customer experience.
Reporting
- Provide regular updates to the Commercial Director – Sales on business development activity, sales performance and market insights.
- Report on progress against targets, highlighting opportunities and areas requiring attention.