We are seeking an experienced Interim Operations Manager to oversee the delivery of Facilities Management services across multiple Defence establishments in Oxfordshire.
This is an initial three-month contract opportunity, suited to a hands-on, commercially aware Operations Manager with a strong background in Hard FM, technical compliance and multi-site operational management.
The successful individual will take responsibility for ensuring the effective delivery of FM services, maintaining contractual performance, managing operational teams and building strong relationships with key stakeholders.
Key Responsibilities
- Oversee the day-to-day delivery of Hard FM and associated facilities services across multiple Defence sites.
- Provide leadership and direction to site-based operational teams, engineers and subcontractors.
- Ensure all statutory compliance requirements are met, including asbestos, Legionella, electrical and mechanical compliance.
- Monitor operational performance against contractual KPIs, SLAs and service delivery standards.
- Manage maintenance programmes, reactive works, planned preventative maintenance (PPM) and outstanding remedial actions.
- Develop and maintain strong working relationships with Defence stakeholders, site representatives and the wider management team.
- Identify and resolve operational challenges, implementing improvements to service delivery and performance.
- Support the management of minor works and additional project activities across the contract.
- Ensure all activities are undertaken in accordance with health and safety legislation, CDM Regulations and company procedures.
- Oversee subcontractor performance, ensuring works are delivered safely, efficiently and to the required standards.
- Monitor operational budgets, resource allocation and commercial performance.
- Lead operational meetings, performance reviews and compliance audits, ensuring actions are completed within agreed timescales.
About You
We are looking for an experienced Operations Manager who can quickly establish control of a multi-site FM operation and deliver results from day one.
Essential Experience:
- Proven experience in an Operations Manager, Senior Contract Manager or similar operational leadership position within Facilities Management.
- Strong Hard FM background, with a good understanding of mechanical and electrical building services.
- Experience managing multi-site operations, ideally within complex or highly regulated environments.
- Excellent knowledge of statutory compliance, health and safety and maintenance delivery.
- Demonstrable experience managing operational teams, subcontractors and service performance.
- Strong stakeholder management skills, with the confidence to engage with senior client representatives.
- Commercial awareness, including experience managing budgets, contractual performance and operational risk.
- Ability to work autonomously, prioritise competing demands and implement improvements quickly.
Desirable Experience:
- Previous experience working on MOD, Defence Infrastructure Organisation (DIO) or other secure government contracts.
- Experience delivering FM services within a military estate.
- Relevant technical qualifications in mechanical or electrical engineering.
- IOSH, NEBOSH or equivalent health and safety qualifications.
- Familiarity with CAFM systems and compliance reporting.