Overview
We are seeking an experienced Regional Maintenance & Engineering Manager to oversee the delivery of maintenance services across a large-scale retail estate.
This role is responsible for managing a team of multi-skilled engineers and specialist subcontractors, ensuring both reactive and planned maintenance activities are delivered efficiently, safely, and in line with agreed KPIs and service levels.
The position requires a strong on-the-ground presence, particularly for high-priority or complex issues, alongside effective remote coordination of engineering resources across a geographically dispersed region.
Key Responsibilities
- Manage and oversee maintenance operations across a large retail portfolio within the South Wales to West London region
- Lead and support a team of 3 direct reports (multi-skilled engineers), alongside a network of subcontractors
- Coordinate and manage reactive maintenance issues, including escalations and critical incidents on-site (e.g. plant room failures, HVAC breakdowns, faults)
- Ensure effective delivery of planned preventative maintenance (PPM) programmes
- Take ownership of service delivery performance against KPIs and SLAs
- Attend sites as required, particularly for high-priority issues or where additional oversight is needed
- Oversee subcontractor performance, ensuring quality, compliance, and value for money
- Maintain strong relationships with client stakeholders and provide regular performance updates
- Ensure all works are carried out in line with health & safety regulations and company standards
Key Requirements
- Proven experience in a regional or multi-site maintenance/service management role within retail or FM environments
- Strong technical understanding of HVAC systems, with a working knowledge of maintenance
- Experience managing both direct engineers and subcontractor networks
- Demonstrable experience delivering both reactive and planned maintenance services
- Strong understanding of KPI/SLA management and service performance improvement
- Ability to manage a geographically dispersed workforce effectively
- Hands-on approach with a willingness to attend sites when required
- Excellent organisational and diary management skills
- Strong communication and stakeholder management abilities
Desirable
- Relevant technical qualifications in mechanical, HVAC, or electrical disciplines
- Experience working within large-scale retail environments
- Knowledge of compliance and statutory maintenance requirements
Key Attributes
- Proactive and solutions-focused
- Strong leadership and decision-making skills
- Comfortable operating in a fast-paced, reactive environment
- High level of accountability and ownership
- Able to balance strategic oversight with hands-on involvement