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Key Responsibilities

• Support the Head of IT in developing, implementing and maintaining the organisation's IT strategy, deputising when required.
• Design, implement and maintain secure, scalable and cost-effective technology solutions that align with business objectives.
• Manage IT infrastructure, cloud services, connectivity and core platforms to ensure high levels of availability, performance and security.
• Lead IT projects and technology change initiatives, applying best practice project management principles to deliver successful outcomes and an excellent user experience.
• Manage third-party suppliers and service providers, ensuring strong performance, value for money, contractual compliance and adherence to security standards.
• Take responsibility for major incident management, disaster recovery planning, vulnerability management and the continuous improvement of IT services.

What We're Looking For

Qualifications

• ITIL awareness or certification.
• Microsoft certification or equivalent technical qualifications.
• Strong technical expertise across modern IT environments.
• Project management qualification or demonstrable project delivery experience.

Experience

• Proven experience engaging stakeholders and leading technology change initiatives.
• Successful delivery of IT platforms and solutions that provide measurable business value.
• Strong technical delivery and operational support experience across infrastructure, cloud services, IT service management and cyber security.

Skills

• Excellent communication and interpersonal skills with the ability to build effective relationships at all levels.
• Customer-focused approach with a commitment to delivering high-quality IT services.
• Strong planning, analytical and problem-solving abilities.
• Ability to work collaboratively while motivating and supporting others to achieve shared objectives.

Experience & Knowledge

Essential

• Successful delivery of significant technology transformation and change programmes.
• Experience implementing IT platforms and tools that improve business performance and user experience.
• Strong technical knowledge of infrastructure, IT service management, cloud technologies and information security.

Desirable

• Degree or equivalent qualification in Computing, Engineering, Mathematics, Business or a related discipline.
• Knowledge of information security frameworks, IT governance, audit processes and IT service management best practices.

Additional Skills

• Strong leadership skills with the ability to influence, inspire and develop others.
• Excellent supplier and stakeholder management capabilities.
• Ability to identify and mitigate risks, minimise disruption to users and drive continual service improvement.



Additional Information

• This is a tobacco-free working environment.
• Appointment is subject to successful security clearance.
• We are committed to equality, diversity and inclusion and welcome applications from all suitably qualified candidates. Selection is based on merit through fair and transparent recruitment processes.
• The vacancy may close early if a high volume of applications is received.