customer experience team leader.

Team Leader

We’re looking for a motivated and ambitious Team Leader to provide day-to-day leadership and support, helping the team deliver excellent customer service and effective resolutions.

You’ll work closely with colleagues, partners and service providers to ensure enquiries are managed promptly, issues are resolved effectively and customers are kept informed.

Key Responsibilities

• Lead, support and motivate the team to deliver positive customer outcomes.
• Manage enquiries through to timely resolution, including urgent in-hours requests.
• Build strong relationships with colleagues, partners and stakeholders.
• Prioritise workloads, make timely decisions and take ownership of outcomes.
• Identify and resolve issues before they escalate into complaints.
• Support colleagues through change and evolving priorities.
• Look for opportunities to improve processes and customer service.

What we’re looking for

• Strong customer service skills, with empathy and a genuine desire to help others.
• Confidence using digital systems and processes.
• Excellent communication and collaboration skills.
• Strong organisation, prioritisation and problem-solving abilities.
• A positive, adaptable approach and the confidence to lead by example.
• The ability to support, guide and motivate others.

If you’re a proactive, people-focused individual who enjoys solving problems and helping others succeed, we’d love to hear from you.