The Opportunity
Our client is seeking an inspiring and service-driven Workplace Experience Manager to lead operations across two vibrant corporate sites in Burgess Hill and Brighton.
This is an exciting opportunity for a hospitality-minded leader who thrives on creating exceptional workplace environments. You will shape the colleague experience end-to-end — from delivering standout events and managing conference facilities to building a strong sense of community and ensuring seamless day-to-day operations.
If you’re passionate about people, naturally proactive, and energised by making meaningful connections, this role offers the chance to make a visible and lasting impact.
The Role: Four Core Pillars
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Community Engagement – Foster a vibrant, inclusive workplace culture
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Conference Centre Excellence – Deliver best-in-class meetings and events
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Space Booking & Events Support – Ensure seamless planning and execution
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Office Standards – Maintain an inspiring, high-quality work environment
Key Responsibilities
Team Leadership & Development
- Lead, mentor, and develop a high-performing Workplace Experience team across both sites
- Manage recruitment, onboarding, training, and performance development
- Set clear daily priorities and staffing plans to ensure exceptional service delivery
- Foster an inclusive, positive culture aligned to company values
- Identify skill gaps and implement development and cross-training initiatives
- Promote a safe and supportive working environment
Operational Excellence
- Own and elevate standards across event and meeting spaces
- Be visible and hands-on during key events to ensure flawless execution
- Continuously improve processes to enhance the colleague experience
- Build trusted relationships with senior stakeholders and resolve competing priorities professionally
- Act as the main liaison for Workplace Experience, responding proactively to feedback
- Manage and strengthen vendor relationships (catering, events, transport, mail, and other services)
- Ensure billing accuracy and contract compliance where required
- Collaborate closely with facilities, catering, and senior leadership teams
What Success Looks Like
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Positive Culture Energy – You create an engaging, welcoming environment that energises colleagues
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Service Excellence – Consistent delivery of Workplace Experience standards across both locations
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Engagement Growth – Improved colleague satisfaction scores
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Operational Efficiency – Smooth, proactive day-to-day workplace management
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Strong Partnerships – Effective collaboration with General Manager, catering, and facilities teams
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Innovation & Impact – Implementation of creative, locally relevant programmes aligned with global standards
About You
- Bachelor’s degree preferred
- 3–5 years’ experience in hospitality, workplace experience, or a customer-focused environment
- Proven team leadership experience (hiring, coaching, developing, performance management)
- Highly organised with strong problem-solving capabilities
- Confident handling complex or sensitive conversations with empathy and clarity
- Strong leadership presence with the ability to inspire and motivate
- Proficient in Microsoft Office Suite