This is an exciting opportunity for a motivated and ambitious coordinator to play a pivotal role in supporting and providing help. The role focuses on helping to achieve responsive resolutions to enquiries while also providing proactive customer outreach.
Key Accountabilities
- Work with partners, service providers, and other stakeholders as required to ensure enquiries are managed effectively through to resolution and in a timely manner.
- Maintain open communication, provide regular updates and help prevent concerns escalating into complaints.
- Build collaborative relationships with stakeholders to develop a clear understanding of internal processes and support effective issue resolution.
- Manage in-hours urgent enquiries and arrange non-complex works where required.
Essential Technical and Professional Skills, Knowledge and Qualifications
- Confidence in working with system-based processes and digital platforms.
- Strong customer service focus, with empathy and a genuine desire to support and assist others.
Delivering Customer Satisfaction
- Prioritises tasks effectively for themselves and others and prepares for potential contingencies.
- Identifies and evaluates different options for managing workloads and resolving issues.
Communicating, Collaborating and Influencing
- Summarises information clearly to confirm understanding.
- Initiates communication with others on a regular basis.
- Works collaboratively with all stakeholders.
- Makes timely decisions and takes ownership of outcomes.
Adapting and Responding to Change
- Recognises how change impacts others and provides support where needed.
- Maintains a positive approach when working in uncertain or evolving situations.
- Works collaboratively with other teams to achieve the best possible outcomes.