As Contract Quality Manager, you’ll play a key role in maintaining and improving quality across the contract, ensuring services are delivered consistently, safely and to the required standards. You’ll lead the delivery of the audit programme, coordinating audits with relevant stakeholders, managing audit actions and ensuring non-conformances and opportunities for improvement are addressed effectively.

You’ll work closely with operational teams to identify issues at the point of audit wherever possible, helping teams resolve problems and embedding a culture of continuous improvement. You’ll also identify and escalate safety concerns, ensuring appropriate actions are raised, monitored and tracked through to completion.

A key part of the role will be using data and insight to understand contract performance. You’ll produce clear and accurate contractual and internal reports, analyse performance information and identify trends, highlighting areas of risk, underperformance or service deficiency to senior management. You’ll also support service improvement planning and contribute to client and contract governance meetings.

You’ll take ownership of the Annual Quality Audit Programme, ensuring it is effectively planned, delivered and maintained, while ensuring Quality Management System processes are established, implemented and continually improved. You’ll work collaboratively with the wider business, including technical, operational and quality teams, building strong relationships and providing professional quality support across the contract.

This is a role for someone who enjoys working with both people and data, can challenge constructively and has the confidence to turn quality information into meaningful improvements. You’ll have the opportunity to make a tangible impact on service delivery, customer satisfaction and contract performance within a complex and highly regulated environment.

About You

You’ll have a strong understanding of quality management principles and current quality standards, with experience of audits, corrective actions, problem solving and continuous improvement. You’ll ideally be working towards, or already hold, professional membership of the Chartered Quality Institute (CQI).

You’ll have excellent attention to detail and be confident working with complex data, including advanced Microsoft Excel skills and the ability to extract, manipulate and analyse information to identify trends and performance issues. You’ll also be able to produce accurate, concise and professional reports for a range of stakeholders.

Experience within quality management, construction, property maintenance, facilities management or another high-volume, customer-focused environment would be advantageous. Experience of working with CAFM systems and quality assurance processes would also be beneficial.

You’ll be a confident communicator who can build effective relationships with customers and colleagues at all levels, while being equally comfortable working independently and taking ownership of your workload. A proactive, solutions-focused approach and a genuine commitment to continuous improvement are essential.

Lean Six Sigma experience would be desirable, as would experience of working with formal quality management systems, audit programmes and corrective action methodologies.

You’ll need a full UK driving licence and be able to travel between sites as required. This is a site-based role with occasional travel between locations.