Our client, a leading Facilities Management provider, is seeking an experienced and driven Continuous Improvement Manager to support the delivery of operational excellence across a major UK contract.
This is an exciting opportunity for a proactive improvement professional to lead and embed continuous improvement initiatives across a large-scale operational environment, driving measurable improvements in efficiency, service quality, and customer satisfaction.
The successful candidate will play a key role in delivering change and transformation initiatives, implementing Business Process Management (BPM) frameworks, and fostering a culture of continuous improvement across the business.
Key Responsibilities
- Identify, design, and implement continuous improvement projects that enhance operational performance and customer experience, leading all aspects of the project lifecycle.
- Deliver monthly updates on live projects and improvement initiatives to senior stakeholder boards, highlighting risks, issues, progress, and key decisions.
- Ensure all projects and initiatives are supported by detailed project plans, milestones, and appropriate governance documentation.
- Facilitate and coordinate Continuous Improvement Champion Board meetings, including preparation of agendas, meeting minutes, action tracking, and follow-up activities.
- Identify and manage risks and issues associated with improvement projects, implementing mitigation strategies where required.
- Own and manage the delivery plan for agreed improvement activities within the assigned workstream.
- Engage with internal and external stakeholders to understand business requirements, manage expectations, and align improvement activity with operational objectives.
- Monitor and report on improvement outcomes, ensuring benefits are measured, realised, and documented.
- Collaborate cross-functionally with operational, systems, IT, and BI reporting teams to support successful project delivery.
- Use data analysis and reporting insights to identify improvement opportunities and communicate findings effectively to both technical and non-technical audiences.
- Coach and support Continuous Improvement and Business Intelligence champions across the business.
- Drive a culture of continuous improvement across senior management and operational teams.
- Lead the implementation and ongoing management of Business Process Management (BPM) frameworks across all functions.
- Develop and maintain process catalogues, ensuring clear alignment to operational delivery and business objectives.
Candidate Requirements
Desirable Qualifications
- Degree-level education
- Recognised Continuous Improvement or Process Improvement qualification (Lean, Six Sigma, BPM)
- Project or change management certification such as PRINCE2 or Agile
Skills & Experience
- Proven track record of successfully delivering improvement and change projects
- Strong project management and organisational skills with the ability to manage multiple priorities in a fast-paced environment
- Excellent written and verbal communication skills with the ability to present information clearly to a variety of audiences
- Strong analytical and problem-solving capability, with experience simplifying complex processes into practical improvements
- Ability to influence, collaborate, and build relationships across multiple functions and stakeholder groups
- Delivery and outcome-focused approach
- High levels of accountability, ownership, and initiative