Operations Manager

At Amey we design, deliver, protect and maintain the infrastructure that keeps the UK moving. This Operations Manager role sits at the heart of that mission: you will turn strategy into safe, reliable, carbon-reducing delivery across live contracts so communities, clients and colleagues can depend on us every day. Your decisions will protect people, assets and our shared future.

Performance Objectives

• Deliver contract KPIs (availability, response, quality, carbon) at or above target within 90 days of joining, then sustain them quarter after quarter.
• Lead daily and weekly operational huddles so planned and reactive work is sequenced, resourced and closed without safety or compliance gaps.
• Cut unplanned downtime and waste by 15% in the first year through data-led root-cause action and lean process change.
• Coach supervisors and front-line teams so Zero Harm behaviours and Amey’s Integrated Management System become habit, not checklist.
• Own commercial performance: control labour, plant and materials so the account meets or beats margin while protecting client outcomes.
• Build trusted relationships with client operational leads; resolve issues at peer level and feed insight into work-winning and continuous improvement.
• Stand up and test emergency, winter and incident rotas so the network stays open when it matters most.

Environment & Resources

You will report to the Contract or Regional Operations Director and lead a mixed team of supervisors, operatives and specialists on a long-term highways, rail, justice or facilities account. You will have access to Amey’s digital platforms, plant, supply chain and H&S specialists, plus a defined operational budget. Hybrid and flexible patterns are available once delivery is stable. Platinum Investors in People support and two Social Impact Days come as standard.

Essential Qualifications

• Proven record of running multi-site or multi-trade operations on infrastructure or facilities contracts, delivering measurable safety, service and cost results.
• Ability to read performance data, spot variance and drive corrective action without waiting for instruction.
• People-leadership experience: coaching mixed-skill teams, managing rotas, and holding standards under operational pressure.
• Working knowledge of CDM, relevant H&S legislation and client-specific security or environmental rules.
• Full UK driving licence and willingness to be visible on site and in the field.

Role Selling Points

• Work on critical national assets with a company that combines engineering, operations and decarbonisation in one integrated offer.
• Clear progression into Contract, Regional or Account leadership, backed by funded development programmes.
• Long-term, stable contracts that let you plan a career, not a project.
• Inclusive culture, affinity networks and a genuine commitment that everyone deserves the chance to shine.

Apply now. We may close this vacancy once we have the right person. Inspiring Impact Together.