Facilities Manager
Job Purpose
We are seeking a skilled and proactive Facilities Manager to support the safe, compliant, and efficient operation of a commercial office environment. The successful candidate will be responsible for ensuring the effective delivery of both hard and soft facilities services, maintaining building systems, minimising downtime, and ensuring compliance with all relevant statutory, regulatory, hygiene, and health & safety requirements.
The Facilities Manager will oversee mechanical and electrical (M&E) maintenance, cleaning operations, and general facilities management activities, driving continuous improvement and maintaining high service standards across the site.
Key Responsibilities
Hard Services, M&E Maintenance, Compliance & Safety
- Manage and oversee all hard services, including mechanical and electrical maintenance.
- Deliver planned preventative maintenance (PPM) across HVAC, electrical distribution, plumbing, pumps, and ventilation systems.
- Respond to reactive maintenance requests, diagnose faults, and coordinate or complete repairs promptly.
- Carry out statutory inspections and testing, including emergency lighting, fire alarms, electrical safety, and water hygiene.
- Maintain accurate maintenance records, service reports, and compliance documentation.
- Support risk assessments and promote safe working practices.
- Ensure all maintenance activities comply with statutory, regulatory, and health & safety standards.
Soft Services Management
- Oversee the delivery of all soft services, including cleaning and hygiene.
- Ensure cleaning operations comply with regulatory requirements, maintaining appropriate documentation and audit readiness.
- Maintain high standards of cleanliness throughout the facility.
- Manage specialist cleaning activities, including periodic deep cleaning programmes.
- Coordinate cleaning schedules and ensure effective service delivery.
Team Leadership & Development
- Lead, motivate, and develop facilities and cleaning teams.
- Ensure all staff receive appropriate training in operational procedures and health & safety requirements.
- Conduct regular performance reviews, inspections, and audits.
- Foster a culture of accountability, compliance, and continuous improvement.
Health & Safety
- Ensure compliance with all health & safety legislation, policies, and procedures.
- Conduct risk assessments and implement safe systems of work.
- Investigate incidents and implement corrective and preventative actions.
Quality Assurance & Auditing
- Carry out regular audits of facilities and cleaning standards.
- Ensure all records, logs, and compliance documentation are maintained accurately.
- Support external audits and regulatory inspections.
- Identify opportunities for continuous improvement and implement corrective actions.
Stakeholder Management
- Build effective relationships with internal stakeholders and external contractors.
- Monitor service delivery against agreed KPIs and SLAs.
- Provide regular reports on operational performance, compliance, and improvement initiatives.
Resource & Budget Management
- Manage staffing levels, rotas, and resource allocation.
- Control budgets relating to facilities and soft services.
- Monitor stock levels and procurement of cleaning materials, consumables, and equipment.
Skills & Experience
- Proven experience in a Facilities Management role.
- Strong knowledge of building services, M&E systems, and facilities maintenance.
- Experience managing both hard and soft facilities services.
- Knowledge of GMP regulations and cleanroom environments is advantageous.
- Strong understanding of health & safety legislation and compliance requirements.
- Experience with auditing, quality management systems, and regulatory compliance.
- Excellent leadership, communication, and stakeholder management skills.
Qualifications & Competencies
- Health & Safety qualification (e.g. IOSH or NEBOSH) is desirable.
- Demonstrable experience within commercial, office, or industrial building services.
- Strong problem-solving ability with a proactive and customer-focused approach.
- Ability to prioritise workload and manage multiple tasks effectively.
- Excellent organisational skills and attention to detail.
- Strong leadership and people development capabilities.
- Commitment to delivering high standards and driving continuous improvement.