facilities manager.

As a Facilities Manager, you will lead the team responsible for building operations and maintenance while helping shape a workplace that is seamless, welcoming, and high-performing. You will play a central role in delivering an exceptional environment by balancing global standards with local needs, ensuring every space and interaction reflects a commitment to excellence.

This role calls for a leader who can manage facilities operations while also fostering a positive, engaging workplace culture.

What You’ll Do

Workplace Team Leadership & Program Adoption

• Lead, inspire, and develop the on-site facilities team, promoting a high-performance culture centered on service excellence and continuous improvement.
• Adapt global workplace programs to local requirements while maintaining brand and service consistency.
• Drive successful adoption of workplace initiatives across workplace experience teams, facilities and engineering, mailroom, housekeeping, and other service partners.
• Mentor and support team members through coaching, training, performance evaluations, and recruitment.
• Use data and feedback to improve service delivery and enhance employee engagement.

Operational Efficiency & Cost Management

• Manage operational budgets responsibly, identifying efficiencies that deliver high-quality facilities at competitive costs.
• Oversee procurement processes and vendor relationships to ensure strong value in services, supplies, and equipment.
• Develop and maintain preventive maintenance programs that ensure building systems operate at peak performance and longevity.
• Proactively identify and mitigate operational risks while ensuring regulatory compliance, safety, and business continuity.
• Coordinate and manage facility repairs, maintenance tasks, and minor improvement projects with technicians and third-party contractors.
• Conduct routine facility inspections and quality assurance checks in accordance with local, state, and federal regulations.

Workplace Experience & Stakeholder Relations

• Serve as the primary point of contact for employee inquiries and service requests, resolving issues efficiently to create a seamless workplace experience.
• Collect and analyze occupant feedback to continuously improve services and the overall workplace environment.
• Build strong relationships with local leadership and stakeholders, providing updates, insights, and operational guidance.
• Prepare clear and impactful reports that translate performance data into actionable improvements and measurable workplace outcomes.

What Success Looks Like

• Program Adoption: Workplace standards and initiatives are consistently and effectively implemented.
• Operational Efficiency: Daily operations run smoothly with minimal disruptions and proactive planning.
• Problem Resolution: Complex issues are identified early and resolved quickly and effectively.
• Engagement Impact: Measurable improvements in employee satisfaction related to the workplace environment.
• Relationship Strength: Strong, collaborative partnerships with stakeholders and service partners.
• Values in Action: Leadership that demonstrates respect, integrity, service, and excellence.

What You Bring

• Strategic Ownership: Ability to take initiative and maintain full accountability for the workplace environment.
• Problem-Solving Skills: Confidence in managing complex challenges and making sound, timely decisions.
• Service Mindset: Strong commitment to delivering a people-first workplace experience.
• Relationship Building: Proven ability to influence and collaborate with diverse stakeholders.
• Facilities Expertise: Solid knowledge of building systems, regulatory compliance, safety standards, and facility management best practices, including HVAC, plumbing, electrical, and life safety systems.
• Financial Acumen: Experience managing operating budgets, driving cost efficiencies, and overseeing procurement.
• Leadership Experience: Background in hiring, training, coaching, and performance management preferred.
• Communication Skills: Strong ability to lead discussions, set expectations, and motivate teams.
• Education & Certifications: Bachelor’s degree preferred with 3–5 years of relevant experience, or an equivalent combination of education and experience. Valid driver’s license required. Facilities management certifications (such as CFM or FMP) are a plus.