engineering supervisor.

We are recruiting an experienced Engineering Supervisor to provide technical leadership and coordinate engineering maintenance.

This position offers an opportunity for a motivated, proactive engineering professional who takes pride in maintaining safe, reliable buildings and supporting an excellent workplace experience. You will combine practical technical knowledge with effective supervision, ensuring that maintenance activities are planned, delivered, documented, and reviewed to consistently high standards.

As the lead engineer, you will oversee daily workloads, support colleagues, coordinate contractors, and help resolve complex technical issues. Your approach will balance immediate operational priorities with longer-term improvements to equipment reliability, maintenance performance, and resilience.

You will work closely with management, clients, service partners, and engineering colleagues to maintain business continuity and minimise disruption. Clear communication, sound judgement, and a strong commitment to safety will be essential throughout your work.

Our Service Priorities

Our engineering services support four priorities:

• Workplace experience: Maintain spaces and building services that enable productive working, collaboration, and positive experiences for colleagues and visitors.
• Operational excellence: Protect critical services through effective supervision, safe working practices, resilience planning, and proactive risk management.
• Reliable and efficient buildings: Coordinate maintenance and contractors effectively, improve asset performance, and support responsible management of operating costs.
• Responsive customer service: Resolve technical issues efficiently, communicate clearly, and help create a dependable workplace where essential services operate smoothly.

Key Responsibilities

• Technical Leadership and Team Development
• Lead the engineering team’s daily activities, allocating work according to operational priorities, available resources, individual competence, and agreed deadlines.
• Plan, coordinate, and monitor workloads so that planned maintenance, reactive tasks, inspections, and outstanding actions receive appropriate attention. Review progress regularly and adjust arrangements when priorities change.
• Provide practical guidance on technical procedures, maintenance standards, and problem resolution. Share knowledge openly and encourage colleagues to raise concerns, ask questions, and contribute improvement ideas.
• Support the development and delivery of training programmes relevant to critical services. Help identify learning needs and reinforce safe, consistent working methods.
• Provide holiday, training, and sickness cover for other engineering team members, as required by operational arrangements.
• Set a professional example through respectful conduct, integrity, service, and a commitment to excellence. Promote accountability, teamwork, and pride in the quality of completed work.

Maintenance Planning and Service Delivery

• Coordinate day-to-day work orders and technical maintenance activities, ensuring that tasks are clearly assigned, progressed, and recorded through the site’s maintenance management system.
• Review work logs, outstanding jobs, and completion records to identify delays, recurring defects, incomplete information, or actions requiring further investigation.
• Support the delivery of planned preventive maintenance and reactive repairs in accordance with applicable procedures, manufacturers’ requirements, asset needs, and site standards.
• Evaluate maintenance assessments for plant and equipment, identifying practical recommendations for repairs, improvements, replacements, or upgrades.
• Check that completed work is appropriately documented and that relevant findings are communicated to those responsible for follow-up decisions.
• Identify opportunities to improve scheduling, reduce avoidable disruption, strengthen equipment reliability, and make better use of engineering resources.
• Ensure abnormal operating conditions and service failures are recorded through the appropriate incident reporting and escalation processes.

Critical Systems, Safety, and Risk Management

• Support the safe operation and maintenance of critical mechanical and electrical systems, associated plant, and supporting infrastructure.
• Maintain a clear understanding of relevant operating procedures, technical processes, system dependencies, and the consequences of equipment failure within a critical environment.
• Ensure employees and contractors follow applicable company and client safety, security, and access requirements.
• Support permit-to-work arrangements and other safe systems of work for relevant activities, ensuring that site requirements are understood and followed.
• Identify operational risks that could affect safety, compliance, resilience, or business continuity. Raise concerns promptly and support proportionate corrective actions.
• Assess complex technical problems, consider available solutions, and recommend appropriate approaches within your competence and authority.
• Maintain accurate incident records and provide clear information during investigations, escalations, and recovery activities. Help translate lessons learned into practical improvements.

Contractor and Supplier Coordination

• Coordinate contractor attendance and activities so that work is properly planned, communicated, and aligned with operational needs.
• Confirm that contractors understand relevant site procedures, safety expectations, security requirements, and the scope of their assigned work.
• Monitor progress and workmanship, raising concerns where performance, documentation, or compliance falls below the required standard.
• Support contractor performance reviews and compliance checks, providing clear feedback and helping track agreed corrective actions.
• Maintain effective relationships with existing suppliers and identify potential new vendors when required.
• Work with service partners to resolve technical issues, manage dependencies, and ensure outstanding actions are followed through to completion.

Client Communication and Stakeholder Relationships

• Act as a contact for technical queries and escalations from clients and management.
• Explain maintenance issues, operational risks, progress, and recommendations clearly, adapting the level of detail to the audience.
• Provide timely updates on critical activities, incidents, planned interventions, and unresolved actions. Ensure stakeholders understand any implications for building services or workplace operations.
• Build constructive relationships with colleagues, clients, contractors, suppliers, and management.
• Approach concerns professionally, listen carefully, and work towards practical solutions that support customer objectives.
• Ensure the team understands how its technical decisions and service standards influence the wider workplace experience.

Continuous Improvement and Reporting

• Use maintenance findings, work-order information, incident reports, and technical assessments to identify recurring problems and opportunities for improvement.
• Recommend changes to maintenance methods, scheduling, coordination, or working practices where these could improve reliability, efficiency, safety, or service quality.
• Contribute accurate information to operational reporting and turn technical findings into clear actions, priorities, and recommendations.
• Support engineering and workplace programmes while maintaining required technical, safety, and service standards.
• Encourage an inquisitive approach, challenging repeated faults and avoidable inefficiencies while recognising the importance of established procedures and controlled change.

What Success Looks Like

• Success in this role means maintaining a safe, reliable engineering service that supports the client’s operational needs.
• Team members and contractors consistently follow safety, security, and site requirements. Workloads are organised effectively, and planned maintenance, reactive tasks, and outstanding actions are completed with clear records.
• Technical problems are identified promptly, assessed carefully, and escalated appropriately. Incidents receive timely attention, with effective communication throughout resolution and recovery.
• Colleagues receive useful guidance, knowledge sharing, and training support. Clients and managers have confidence in the team’s responsiveness and technical judgement.
• Maintenance findings lead to practical improvements that strengthen resilience, improve asset performance, and support a positive workplace experience.

Skills and Personal Qualities

• You will bring experience coordinating engineering activities, supervising technical colleagues, and balancing competing priorities within a maintenance or critical services environment.
• You should be comfortable assessing complex problems, reviewing existing solutions, and making timely recommendations based on evidence and operational requirements.
• A strong understanding of technical maintenance processes, procedures, systems, and engineering concepts is essential, together with an awareness of related functions and their operational dependencies.
• You will demonstrate a consistent commitment to safe working, contractor compliance, risk reduction, and reliable service delivery.
• Effective communication is equally important. You must be able to explain complex or sensitive information clearly, maintain professional relationships, and provide confident updates during challenging situations.
• Strong organisational skills, attention to detail, and an inquisitive mindset will help you manage multiple activities and identify opportunities to improve performance.
• You should also have advanced working knowledge of Microsoft Word, Excel, and Outlook.

Qualifications and Experience

• Candidates must hold a relevant technical qualification and have at least five years of related professional experience.
• A City & Guilds qualification, NVQ Level 3, or equivalent in electrical installation is required, together with the 18th Edition IET Wiring Regulations qualification.
• Previous supervisory or shift management experience is preferred, particularly where responsibilities included workload coordination, technical guidance, contractor oversight, and maintenance delivery.
• A full driving licence is required.
• The role involves practical engineering duties, including standing, walking, stooping, using stairs or ladders, and lifting or carrying loads of approximately 23 kg or more, subject to appropriate risk assessments and safe handling arrangements.

Working Hours and On-Call Arrangements

Normal working hours are Monday to Friday, 08:00–17:00.

Participation in an on-call rota is required for one week in every six. On-call cover runs from 17:00 to 08:00 Monday to Friday and throughout Saturday and Sunday, 24 hours a day.

A fixed fee is paid for each on-call week.

Call-outs attract a minimum payment of four hours’ overtime. Where the task takes longer, additional hours are also paid.

Overtime for the initial four hours and any subsequent hours is paid at:

• Monday to Saturday: 1.5 times the applicable hourly rate.
• Sundays and Bank Holidays: Twice the applicable hourly rate.



During on-call periods, you will be expected to respond to engineering incidents in accordance with site arrangements, communicate effectively, and support the safe restoration of affected services.