Head Of Operations

Are you an experienced estates professional ready to take the lead in a fast-paced healthcare environment? Our client, a leading facilities management provider, is seeking a dynamic Head of Operations to drive excellence across their estates and maintenance services.

In this pivotal role, you’ll play a key part in ensuring the seamless operation of healthcare facilities — enhancing patient care, safety, and overall experience. You’ll lead a skilled team, ensuring compliance, efficiency, and innovation within a highly regulated and mission-critical setting.

The Role

As Head of Operations, you will:

• Lead and develop estates shift teams, promoting a culture of accountability, continuous improvement, and a “right first time” approach.

• Oversee reactive and planned maintenance programmes, ensuring delivery within time, cost, and quality parameters.

• Provide technical and strategic support for lifecycle and capital works projects, engaging with consultants and project boards.

• Manage budgets effectively, ensuring all service contracts deliver best value and operational excellence.

• Ensure full compliance with all legislative and healthcare regulatory requirements.

• Support strategic estates planning and, where required, act as deputy to senior estates leadership.

• Drive innovation and performance through data-led decision-making, audits, and continuous improvement initiatives.



The Ideal Candidate

We’re looking for a motivated and technically strong estates professional with a proven track record in healthcare or similarly complex environments. You will bring:

• A bachelor’s degree in Building Services Engineering, Mechanical/Electrical Engineering, or a related discipline.

• Professional membership (e.g., IMechE, CIBSE) is desirable.

• Extensive experience managing Hard FM assets and services in a healthcare or large, complex environment.

• In-depth knowledge of engineering systems such as medical gases and ventilation.

• Strong understanding of Health Technical Memorandums (HTMs) and Health Building Notes (HBNs).

• Previous experience as an Authorised Person (AP) under NHS guidelines is advantageous.