Area Manager

We are seeking an experienced and driven Area Manager to lead and oversee service delivery across multiple sites within the region. This role is pivotal in ensuring that operations are managed safely, efficiently, and to the highest standards, while maintaining compliance with company policies, contractual requirements, and health and safety legislation.

The successful candidate will build strong relationships with clients, site teams, and senior management to ensure that services meet expectations, drive continuous improvement, and deliver value for money.

Key Objectives and Responsibilities

Operational Excellence

• Ensure all sites within the region operate safely, efficiently, and in full compliance with company policies and health and safety standards.

• Maintain daily communication with both the client and internal management teams to ensure smooth coordination of services.

• Manage and resolve client concerns or complaints swiftly and effectively to maintain high levels of satisfaction.

• Oversee all operational activities, ensuring each site meets agreed service levels, specifications, and contractual obligations.

• Drive continuous improvement by introducing innovative ideas and solutions to enhance service delivery.

• Ensure all sites are properly staffed with the right number and quality of personnel to meet operational needs.

• Monitor standards across the portfolio, ensuring work is completed on time, to specification, and within budget.

• Ensure all stores and sites are managed efficiently and in alignment with contract specifications and budgetary requirements.

• Lead by example to create a culture of accountability, professionalism, and excellence across all teams.

Main Duties

Client and Site Management

• Conduct regular site visits to engage with clients and local management, reviewing service standards and identifying areas for improvement.

• Develop and implement rectification plans when performance issues arise, ensuring targets and KPIs are met.

• Manage subcontractors effectively, ensuring compliance with contractual and safety requirements.

• Monitor and report on performance through weekly audits and ensure agreed Key Performance Indicators (KPIs) are consistently achieved.

• Address all client issues or complaints within 24 hours, ensuring clear communication and timely resolution.

• Guarantee adherence to all cleaning and maintenance specifications as outlined in contractual agreements.

• Maintain a professional, high-quality image of the company across all sites.

• Ensure familiarity with Quality, Health, Safety, and Environmental (QHSE) policies and lead by example in implementing them.

Financial Management

• Manage budgets effectively, ensuring all operations deliver excellent service within agreed financial parameters.

• Control expenditure on materials, equipment, PPE, and uniforms through approved procurement systems.

• Monitor and validate staff working patterns and site rotas within the Time and Attendance system, addressing discrepancies promptly.

• Work closely with area management to ensure staffing levels and schedules are optimised to support service delivery.

• Ensure accurate wage payments by maintaining up-to-date and verified attendance records.

• Identify and implement cost-saving measures without compromising on service quality or safety.

People Management and Development

• Lead, motivate, and support a diverse workforce to ensure consistent delivery of high standards across all locations.

• Recruit and onboard new employees following company policies and procedures, maintaining staffing levels as required.

• Conduct Right to Work checks, manage return-to-work interviews, and address absence-related issues promptly.

• Provide comprehensive induction training for all new and transferred employees to ensure compliance with company procedures.

• Deliver ongoing coaching and development opportunities to upskill teams and enhance performance.

• Conduct regular reviews of individual and team training needs, ensuring all mandatory and role-specific training is up to date.

• Plan and deliver periodic cleaning and maintenance schedules, ensuring completion and sign-off in line with contractual obligations.

• Promote a culture of professionalism, where all staff maintain a smart appearance, wear correct uniforms and PPE, and adhere to site rules.

• Manage employee relations, including disciplinary and grievance processes, in line with company policy and employment law.

• Recognise and reward outstanding performance through company-approved reward and recognition schemes.

• Ensure effective communication of company updates, policy changes, and news to all frontline teams through approved channels.

Health, Safety, and Compliance

• Ensure full compliance with all QHSE policies and procedures, promoting a safe working environment at all times.

• Conduct safety audits and inspections, ensuring corrective actions are implemented promptly.

• Lead by example in maintaining high safety standards and encouraging safe working behaviours across all teams.

• Ensure that all staff are trained, equipped, and competent to carry out their duties safely.

• Maintain accurate health and safety records, including incident and near-miss reporting.

Performance and Quality

• Oversee delivery against contractual KPIs, using data and feedback to drive continual improvement.

• Implement and monitor quality assurance processes to ensure consistent service delivery.

• Ensure all work meets required deadlines and standards of excellence.

• Collaborate with internal departments to address operational challenges and improve overall efficiency.

• Provide accurate, timely reporting to senior management on performance, budget, and compliance.

What You’ll Bring

• Proven experience in operations or regional management within facilities management, cleaning, or support services.

• Strong leadership and communication skills, with the ability to motivate and inspire teams across multiple locations.

• Excellent client relationship management and problem-solving abilities.

• Experience managing budgets, rotas, and workforce planning.

• Strong understanding of QHSE requirements and best practices.

• Proficiency in using time and attendance or workforce management systems.

• Ability to think strategically while managing day-to-day operational details.

• Excellent organisational skills, able to prioritise effectively in a fast-paced environment.

• Commercial awareness and a commitment to delivering value for money.

• A proactive approach to identifying improvement opportunities and implementing solutions.



Qualifications and Requirements

• A recognised management qualification or equivalent experience in a similar role.

• Health and Safety qualification (e.g., IOSH Managing Safely or equivalent) preferred.

• Experience managing multi-site operations within a contractual service environment.

• Full UK driving licence and willingness to travel across sites within the region.