Hard Services Manager - Plymouth

Hard Services Manager

The successful candidate will be the regional point of contact responsible for all technical service delivery. You will be responsible for the effective execution of control processes around maintenance work (planned, corrective and reactive). Provide personal leadership and effective management for a wide range of hard engineering services and ensure compliance with the end clients quality procedures while also supporting external and internal audits from a Technical Compliance perspective as required.

Role Summary:

• Ensure services are delivered in compliance with legislative, client health, safety and environmental programmes

• Act as the Hard Services point of contact for all in / out of scope technical activities and provide technical support across a wide spectrum of industrial technical services, to the team and client.

• Carry out the assessment and authorisation of technicians on the account for non complex low voltage as and when required determined by new starters or time served refresher training.

• Work closely with Facilities Management in overseeing a team of technicians to deliver Hard services utilising employed resource (self-perform). Be a driver in maximising the volume of work that is self-performed.

• Manage specialist subcontractors where required, ensuring work is carried out in compliance with legislative, client health, safety and environmental programmes

• Be the Maintenance Excellence Champion for the retained estate, driving continuous improvement in technical service delivery wherever possible

• Assist in providing solutions and associated quotations for small project works that fall within a Technical/Specialist remit.

• Identify potential business opportunities for increased scope and additional services.

• Manage the technical service delivery across all sites

·        Assist in conducting incident reviews and Root Cause Analysis, Site Stand Downs and drive consequence Management for all incidents in conjunction with the QHSE team.

·        Manage Life Cycle Assessment and Capital Planning Process working closely with the account management team and Global Asset Management Director.

·        Undertake technical assessments for new change control requests, in line with Engineering requirements

·        Manage the asset registration process into site CMMS systems

·        Be the go-to assessor for training requirements for newly installed assets.

·        Contribute Value Engineering skills across the campus delivery to ensure the best value and processes are always in place for Mars UK

Experience Required:

·        Operations experience of facilities management or service delivery

·        Good computer skills.

·        Experience of working with computerised maintenance management systems and related engineering & financial systems

·        Knowledge of EHS requirements

·        Excellent analytical skills

·        Good organisational and planning skills.

·        Demonstrated ability to visualise and communicate the execution of work.

·        Ability to manage multiple priorities or projects simultaneously and keep them progressing to completion.

·        Engineering background and competency to accurately estimate labour hours, material requirement and trade/skills needed to complete a job.

·        Good written and verbal communications skills and have demonstrated the ability to be approachable and tactful

·        Demonstrated ability to write and provide simple and accurate instructions.

·        Demonstrated ability to read standard blueprints, machine and process drawings. Have the ability to sketch or redline existing drawings including the production of switching schedules

·        Knowledge and understands the maintenance processes and proper use of the work order system, planning and scheduling and storeroom processes.

·        Must be capable of providing familiarisation training and demonstrating any specific job requirements to the wider team as a support function

Qualifications / Competencies Required:

·        Recognised Level 3 Qualification in Mechanical & Electrical Engineering or similar

·        Qualified Approved Electrician or Mechanical engineer with appropriate qualifications

·        Approved Persons experience for HV/LV

·        Pressure Systems Qualifications and experience and advantage

·        Confined Space Qualifications and experience an advantage

·        Recognised Water/Legionella Management qualification

·        Building Management Systems experience

·        Strong knowledge of Health & Safety compliance with a recognised H&S qualification