Regional Operations Manager

Regional Operations Manager

Salary: £45,000 – £50,000

Location: East London / North London / South East London (portfolio-based)

We are working with a leading Facilities Management organisation to appoint an experienced Regional Operations Manager to oversee a defined portfolio of 3–4 complex sites within London.

This is a senior operational role with full P&L responsibility, focused on hard services delivery, client satisfaction, statutory compliance, and commercial performance.

Role Overview

The Regional Operations Manager is responsible for the day-to-day operational management of their site portfolio, ensuring all services are delivered in line with contractual requirements, technical standards, SLAs and KPIs.

You will act as the senior operational contact for clients, manage multiple specialist contractors, and ensure works are delivered safely, compliantly and commercially.

Key Responsibilities

Ensure all policies, procedures and technical standards are implemented and adhered to across the portfolio

Drive a strong Health & Safety culture, ensuring near misses are captured, lessons learned and incidents avoided

Maintain full statutory compliance, ensuring inspections are planned, completed on time and remedial works scheduled appropriately

Oversee all planned and reactive maintenance, ensuring work is assigned correctly, completed on time, audited and reported

Ensure full commercial compliance with contract requirements

Manage and deliver against all SLAs and KPIs, minimising service failures, penalties and availability deductions

Investigate and mitigate penalties where incurred, implementing corrective actions

Develop, manage and deliver robust planned maintenance programmes across all sites in line with contract specifications

Establish, communicate and maintain accurate maintenance schedules within your area of responsibility

Maintain strong and regular client engagement, providing timely updates, reports and performance reviews

Identify opportunities to improve service delivery and contract performance, progressing improvements with internal stakeholders and clients

Work collaboratively with project and delivery teams to ensure works are delivered professionally and enhance client perception

Own and manage the annual financial budget for all sites within your portfolio

Achieve financial targets set by senior leadership

Conduct monthly contract performance and financial reviews

Key Skills & Experience

Essential:

Proven experience managing multiple technical contractors

Strong communication skills, able to operate effectively at all levels

Confident, empathetic and influential approach to stakeholder management

Ability to instil confidence and ownership with clients, tenants and landlords

Strong Hard Services background within a technically complex environment

Commercially astute, with experience negotiating with clients or their representatives

Strong Health & Safety knowledge and leadership

Working knowledge of CAFM systems, planned maintenance, work planning and quality control

Desirable:

Experience working within PFI environments, particularly performance measurement

Knowledge of water hygiene management within healthcare premises