Operational Performance Manager - SE

Are you passionate about using data to drive performance and deliver measurable improvements? Do you thrive in a fast-paced operational environment where your insights can shape strategy and enhance service delivery? If so, this could be the role for you.

About the Role

As an Operational Performance Manager, you will play a key role in analysing, interpreting, and presenting performance data across a large and complex operational portfolio. Your work will identify trends, risks, and opportunities for improvement, helping to shape decisions that deliver real impact.

You’ll design and implement strategies to close performance gaps, embed sustainable service enhancements, and ensure all operational activities consistently meet or exceed key performance indicators (KPIs) and service level agreements (SLAs).

A major aspect of this position involves using your advanced Microsoft Excel skills to manage and analyse large data sets—reporting, modelling, and forecasting performance outcomes. You’ll produce clear, insightful reports and present findings to senior stakeholders, clients, and contractors, turning complex data into practical, actionable intelligence that drives meaningful operational improvements.

Collaboration will be at the heart of what you do. You’ll work closely with regional operational teams to support them in achieving consistent, high-quality performance. You will also play a pivotal role in supplier management—monitoring delivery, ensuring compliance with contractual standards, and driving continuous improvement across the supply chain.

When performance issues arise, you’ll take ownership of developing, implementing, and tracking rectification and improvement plans—ensuring that every action leads to measurable progress.

Key Responsibilities

• Analyse and interpret performance data to identify trends, risks, and improvement opportunities.

• Design and deliver data-driven performance strategies and improvement initiatives.

• Develop and maintain detailed reports, dashboards, and forecasts using advanced Excel techniques.

• Present clear, insightful findings to senior management, clients, and operational teams.

• Work collaboratively with area teams to support and challenge performance delivery.

• Oversee supplier performance, ensuring compliance with contractual obligations and service levels.

• Lead the development and monitoring of improvement plans where performance gaps exist.

• Identify and implement efficiency and cost-saving opportunities without compromising service quality.

• Promote a culture of accountability, transparency, and continuous improvement across the business.

• Support operational governance through accurate reporting and consistent performance review.

What You’ll Bring

This role calls for a strategic thinker who combines analytical capability with practical problem-solving skills. You should have proven experience managing operational performance in a complex, fast-moving environment and the ability to balance long-term improvement initiatives with immediate operational demands.

You will have:

• Strong experience in performance management, business analysis, or operational improvement.

• Proven ability to interpret large data sets and present meaningful insights to senior audiences.

• Advanced Microsoft Excel skills, with experience in modelling, trend analysis, and forecasting.

• Confidence in influencing decisions through evidence-based recommendations.

• Excellent communication and stakeholder management skills, with the ability to build strong relationships at all levels.

• A proactive, solution-focused mindset with a passion for continuous improvement.

• Strong organisational and time management skills, capable of working to tight deadlines.

• A willingness to travel regularly to support operational teams and client engagement.



Agile working is a key feature of this role. You will be based at one of several South East offices, typically spending at least three days per week on site. Regular regional travel will also be required to collaborate with teams and maintain a strong on-the-ground presence.