Facilities Manager

As a Facilities Manager, you will lead the team responsible for building operations and maintenance while helping shape a workplace that is seamless, welcoming, and high-performing. You will play a central role in delivering an exceptional environment by balancing global standards with local needs, ensuring every space and interaction reflects a commitment to excellence.

This role calls for a leader who can manage facilities operations while also fostering a positive, engaging workplace culture.

What You’ll Do

Workplace Team Leadership & Program Adoption

Lead, inspire, and develop the on-site facilities team, promoting a high-performance culture centered on service excellence and continuous improvement.

Adapt global workplace programs to local requirements while maintaining brand and service consistency.

Drive successful adoption of workplace initiatives across workplace experience teams, facilities and engineering, mailroom, housekeeping, and other service partners.

Mentor and support team members through coaching, training, performance evaluations, and recruitment.

Use data and feedback to improve service delivery and enhance employee engagement.

Operational Efficiency & Cost Management

Manage operational budgets responsibly, identifying efficiencies that deliver high-quality facilities at competitive costs.

Oversee procurement processes and vendor relationships to ensure strong value in services, supplies, and equipment.

Develop and maintain preventive maintenance programs that ensure building systems operate at peak performance and longevity.

Proactively identify and mitigate operational risks while ensuring regulatory compliance, safety, and business continuity.

Coordinate and manage facility repairs, maintenance tasks, and minor improvement projects with technicians and third-party contractors.

Conduct routine facility inspections and quality assurance checks in accordance with local, state, and federal regulations.

Workplace Experience & Stakeholder Relations

Serve as the primary point of contact for employee inquiries and service requests, resolving issues efficiently to create a seamless workplace experience.

Collect and analyze occupant feedback to continuously improve services and the overall workplace environment.

Build strong relationships with local leadership and stakeholders, providing updates, insights, and operational guidance.

Prepare clear and impactful reports that translate performance data into actionable improvements and measurable workplace outcomes.

What Success Looks Like

Program Adoption: Workplace standards and initiatives are consistently and effectively implemented.

Operational Efficiency: Daily operations run smoothly with minimal disruptions and proactive planning.

Problem Resolution: Complex issues are identified early and resolved quickly and effectively.

Engagement Impact: Measurable improvements in employee satisfaction related to the workplace environment.

Relationship Strength: Strong, collaborative partnerships with stakeholders and service partners.

Values in Action: Leadership that demonstrates respect, integrity, service, and excellence.

What You Bring

Strategic Ownership: Ability to take initiative and maintain full accountability for the workplace environment.

Problem-Solving Skills: Confidence in managing complex challenges and making sound, timely decisions.

Service Mindset: Strong commitment to delivering a people-first workplace experience.

Relationship Building: Proven ability to influence and collaborate with diverse stakeholders.

Facilities Expertise: Solid knowledge of building systems, regulatory compliance, safety standards, and facility management best practices, including HVAC, plumbing, electrical, and life safety systems.

Financial Acumen: Experience managing operating budgets, driving cost efficiencies, and overseeing procurement.

Leadership Experience: Background in hiring, training, coaching, and performance management preferred.

Communication Skills: Strong ability to lead discussions, set expectations, and motivate teams.

Education & Certifications: Bachelor’s degree preferred with 3–5 years of relevant experience, or an equivalent combination of education and experience. Valid driver’s license required. Facilities management certifications (such as CFM or FMP) are a plus.