Area Coodinator

This is an exciting opportunity for a motivated and ambitious co-ordinator to play a pivotal role to assist the operations team in the delivery of reactive, planned and void maintenance. Ensuring all administration procurement activities and contracts are delivered professionally to time, the co-ordinator will provide support within the Regional Service Centre and provide an intrinsic link to the local area teams. 

A new opportunity exists for a talented Co-Ordinator to join our professional and expanding Regional Service Centre team. We are looking for an ambitious individual to be part of a dynamic team, focused on improving business operations and customer experience.

·       Proactively support and co-ordinate the delivery of all workflow to a dedicated area, co-ordinating on-site activity and working with the area team

·       Ensure that systems are updated within prescribed timescales

·       Promote customer service excellence to ensure a positive and caring customer experience

·       Administer responses to customer feedback

·       Work in collaboration with the team, our service partners and our client

·       Manage the workflow of specialist tasks

·       Run reports and maintain all system information and data, working with the company Insite, Asset Management and Compliance teams

·       Liaise with the National Accommodation Model provider to ensure relationships are maintained and service provision remains consistent

·       Undertake general administrative duties

You should have a proven record in administration of a planned and maintenance environment and be highly motivated with a passion to succeed. You should be able to identify opportunities for advancing the organisation’s mission while maintaining an awareness of the business areas and associated risk.

Experience

·       Co-ordination or administration experience within a planned and maintenance environment

·       Experience of working accurately to timescales and providing customer service excellence

·       Intermediate/Advanced Excel & Microsoft packages

·       Experience of working accurately to deadlines in a pressurised environment

·       English and Mathematics GCSE A-C standard

We offer excellent opportunities to add to your skills and develop your career. We are proud of the difference we make as an organisation and if you share our ambition to continuously improve our service, you will succeed as part of this team. 

This details the key competencies (knowledge, skills and abilities) required to complete this role. For the purposes of recruitment and selection the indicators below will be used in the shortlisting and assessment process for this role. You should therefore address these areas fully in your application.

Leading

·       Gives timely and specific feedback on what has been done well and where there is room for improvement

·       Provides a supportive environment, empowering and trusting staff to deliver, and removes blocks to effective working and well-being

 Delivering Customer Satisfaction

·       Provides priority tasks for self and team, and is prepared for contingencies

·       Identifies and assesses different options for tackling workloads

Communicating, Collaborating and Influencing

·       Summarising information to check understanding

·       Initiates communication with others regularly

·       Works collaboratively with all stakeholders

·       Delivers decisions on time and takes ownership for them

Adapting and Responding to Change

·       Recognises the impact of change on others and supports them through it

·       Works positively in ambiguous situations

·       Works with other teams to get the best result for the company

Analysing and Interpreting

·       Attention to detail and good analytical skills

·       Ability to write concise reports and analyse and present statistical information