Account Manager

Account Manager

Competitive salary plus company car.

Role Overview

We are representing a leading Facilities Management company in their search for an experienced Account Manager. This senior management role will lead the operational and support teams to deliver outstanding FM services across a high-profile contract. The successful candidate will own the client relationship, ensure contractual obligations are consistently met, and drive operational excellence, safety, and continuous improvement.

Key Responsibilities

• Provide strategic and operational leadership to the contract team, ensuring safe, effective, and compliant FM service delivery.

• Take full P&L responsibility, including invoicing, accruals, income, and debt management.

• Oversee compliance with statutory and legislative requirements, ensuring all remedial actions are completed on time.

• Manage performance reporting, producing high-quality internal and external reports with analysis and action planning.

• Lead monthly client and contract performance reviews, ensuring accountability and timely delivery of actions.

• Drive efficiency through workforce planning, recruitment, and minimising agency reliance.

• Support operational teams and contractors to achieve service delivery targets, addressing underperformance proactively.

• Promote a culture of safety, collaboration, and continuous improvement across the contract.

• Ensure training and development plans are delivered to maintain competency and compliance.

• Foster strong client relationships, acting as a trusted partner and ambassador for the business.

Skills & Competencies

• Strong leadership and change management capability.

• Strategic thinker with hands-on operational delivery experience.

• Proven ability to manage complex contracts with commercial and financial accountability.

• Strong communication, negotiation, and client relationship skills.

• Results-driven, with experience embedding and sustaining improvements.

• Proficient in Microsoft Office (or equivalent), CAFM systems, and performance management tools.

Essential Experience & Qualifications

• IOSH Managing Safely (minimum).

• PFI Experience.

• Proven track record in managing multiple regional or complex FM contracts.

• Strong knowledge of statutory compliance and H&S legislation.

• Experience in financial and commercial management.

Desirable

• Professional qualifications such as BIFM/IWFM.

• Project management or Lean/Six Sigma certification.