Workplace Experience Manager

The Opportunity

Our client is seeking an inspiring and service-driven Workplace Experience Manager to lead operations across two vibrant corporate sites in Burgess Hill and Brighton.

This is an exciting opportunity for a hospitality-minded leader who thrives on creating exceptional workplace environments. You will shape the colleague experience end-to-end — from delivering standout events and managing conference facilities to building a strong sense of community and ensuring seamless day-to-day operations.

If you’re passionate about people, naturally proactive, and energised by making meaningful connections, this role offers the chance to make a visible and lasting impact.

The Role: Four Core Pillars

Community Engagement – Foster a vibrant, inclusive workplace culture

Conference Centre Excellence – Deliver best-in-class meetings and events

Space Booking & Events Support – Ensure seamless planning and execution

Office Standards – Maintain an inspiring, high-quality work environment

Key Responsibilities

Team Leadership & Development

Lead, mentor, and develop a high-performing Workplace Experience team across both sites

Manage recruitment, onboarding, training, and performance development

Set clear daily priorities and staffing plans to ensure exceptional service delivery

Foster an inclusive, positive culture aligned to company values

Identify skill gaps and implement development and cross-training initiatives

Promote a safe and supportive working environment

Operational Excellence

Own and elevate standards across event and meeting spaces

Be visible and hands-on during key events to ensure flawless execution

Continuously improve processes to enhance the colleague experience

Build trusted relationships with senior stakeholders and resolve competing priorities professionally

Act as the main liaison for Workplace Experience, responding proactively to feedback

Manage and strengthen vendor relationships (catering, events, transport, mail, and other services)

Ensure billing accuracy and contract compliance where required

Collaborate closely with facilities, catering, and senior leadership teams

What Success Looks Like

Positive Culture Energy – You create an engaging, welcoming environment that energises colleagues

Service Excellence – Consistent delivery of Workplace Experience standards across both locations

Engagement Growth – Improved colleague satisfaction scores

Operational Efficiency – Smooth, proactive day-to-day workplace management

Strong Partnerships – Effective collaboration with General Manager, catering, and facilities teams

Innovation & Impact – Implementation of creative, locally relevant programmes aligned with global standards

About You

Bachelor’s degree preferred

3–5 years’ experience in hospitality, workplace experience, or a customer-focused environment

Proven team leadership experience (hiring, coaching, developing, performance management)

Highly organised with strong problem-solving capabilities

Confident handling complex or sensitive conversations with empathy and clarity

Strong leadership presence with the ability to inspire and motivate

Proficient in Microsoft Office Suite