Commercial Transformation Lead

Our client, a leading Facilities Management provider, is undergoing a significant commercial transformation to streamline operations, enhance contract performance and scale with efficiency. We are seeking a Commercial Transformation Lead to drive this strategic change. This pivotal role is ideal for a commercially astute transformation expert with experience in FM or complex service contracts.

You will be accountable for creating and embedding clear, repeatable commercial processes – particularly around pricing models, tender submissions, contract management and change processes. The goal is to establish a lean, scalable commercial model that could ultimately reduce reliance on multiple operational roles.

Key Responsibilities

• Lead the design and implementation of a scalable commercial transformation strategy.

• Develop systems, templates, and SOPs for:

• Tender and bid processes

• Pricing models and commercial frameworks

• Contract lifecycle and change control processes

• Collaborate with internal stakeholders including commercial, finance, and operations teams to ensure end-to-end alignment.

• Establish governance and controls that standardise delivery across all contracts.

• Evaluate resource needs and build a lean internal team (e.g., contract specialist, commercial analyst) to support delivery.

• Deliver measurable outcomes including headcount savings, cost reductions, and increased bid quality.

• Provide leadership and mentorship to any temporary or interim resources brought in for project-specific needs.

Ideal Profile

• Proven track record in commercial transformation or commercial operations leadership in FM, outsourcing, or complex contract-led sectors.

• Strong knowledge of tendering, pricing, and contract management processes.

• Demonstrated ability to create repeatable processes and systems that scale across multiple clients/contracts.

• Skilled in change management and stakeholder engagement.

• Comfortable working in a fast-paced, results-driven environment.

• Commercially hands-on – can roll sleeves up and build from scratch when needed.

• Experience leading or forming small project teams (e.g., analyst, specialist) and working with interim resources as needed.