Customer Profile

Mitie is a dynamic and forward-thinking facilities management company, offering integrated services across sectors such as security, cleaning, engineering, and more. Known for its innovative solutions and commitment to sustainability, Mitie serves a diverse clientele, including corporate, retail, and public sectors. Mitie's comprehensive suite of services enhances the efficiency and safety of clients' operations, ensuring a seamless facilities experience.

Their focus on technology-driven solutions and a customer-centric approach sets Mitie apart. Leveraging innovations in smart building management and data analytics, they provide cost-effective, environmentally friendly solutions.

The Challenge

Mitie faced significant challenges in sourcing experienced Mechanical & Electrical (M&E) Asset Surveyors to cover various estates, including MOD properties, hospitals, schools, and commercial spaces across the UK and Ireland. The roles required strict compliance, with many demanding basic DBS clearance and some needing full SC clearance. The fast-paced nature of their operations meant they needed surveyors who could hit the ground running with minimal onboarding.

Furthermore, Mitie required surveyors urgently during peak times, including an additional eight surveyors for a retail contract during the busiest period of the year. With deadlines looming, Mitie needed swift, reliable recruitment solutions to keep their projects on track.

The Solution

To address these challenges, Moston worked closely with Mitie to provide a tailored recruitment solution that ensured swift and seamless placement of qualified surveyors. We:

• Conducted in-depth interviews to evaluate technical expertise and ensure candidates met all compliance requirements, including DBS and SC clearances where necessary.

• Completed all reference checks and technical assessments before submission, streamlining the onboarding process.

• Maintained ongoing communication with Mitie to understand their evolving needs, enabling us to anticipate requirements and adapt quickly.

Our proactive approach allowed us to meet Mitie's high standards while minimizing the time and resources required on their end.

The Results

The speed of response was critical in ensuring project success. We achieved a remarkable turnaround time, with the fastest placements occurring within 24 hours from initial instruction to boots on the ground. This rapid deployment capability proved invaluable for Mitie, particularly during high-pressure periods.

• 100% Fill Rate: We achieved a 100% fill rate for all roles, ensuring no disruptions to Mitie's projects.

• Cost Savings: By completing all background checks and assessments in advance, we minimized onboarding time, allowing surveyors to start their assignments immediately, saving both time and money.

Urgent Staffing Solution

During a particularly challenging period, Mitie urgently required an additional eight surveyors for a retail contract. Despite it being the busiest time of year, Moston rose to the occasion. We sourced, interviewed, and placed all eight surveyors within 24 hours. This rapid response enabled all surveyors to begin their assignments the following week, helping Mitie meet their deadlines without any setbacks. Our ability to deliver under pressure highlighted our dedication to client satisfaction and operational excellence.

Conclusion

Our collaboration with Mitie exemplifies our commitment to understanding our clients' needs, delivering quality candidates promptly, and ensuring compliance every step of the way. By leveraging our strategic recruitment approach, we provided Mitie with the workforce they needed, exactly when they needed it, allowing them to maintain operational excellence and meet critical project timelines. The successful placements and the impact on Mitie's operations speak to our dedication to client satisfaction, efficiency, and excellence.