Customer Profile

VIVO provides facilities and asset management services to the UK defence estate, managing thousands of properties across the MOD portfolio. Their work requires both operational recruitment and large-scale surveying support.

Challenge

VIVO required a dual solution: skilled professionals across customer service, data analysis, and project delivery, alongside asset management surveyors to deliver a major property assessment programme. The scale was significant — thousands of properties, tight timeframes, and the need for accuracy in data capture.

Solution

Moston combined its recruitment expertise with asset management capability:

• Placed interim and permanent hires across customer experience, project management, and data analysis, ensuring business continuity.

• Delivered SC-cleared asset surveyors to conduct detailed inspections of MOD housing stock.

• Carried out large-scale property surveys covering structural, mechanical, and electrical assessments.

• Captured tens of thousands of photos and asset data entries, ensuring full compliance with reporting standards.

Outcome

Over 7 months, Moston surveyed more than 2,400 properties, processing over 80,000 rows of data and completing the project under budget. Recruitment support led to multiple successful permanent hires and contract renewals, reflecting VIVO’s satisfaction with the calibre of talent provided. Our ability to deliver both people and data solutions positioned Moston as a strategic partner in VIVO’s operations.