Senior Workplace Manager

We are seeking a Senior Workplace Facilities Manager to oversee a multi-site workplace portfolio for our Facilities Management client. The role leads a Workplace Team to deliver an excellent customer experience while ensuring full compliance with Health & Safety, Security, and operational standards. The successful candidate will drive service improvements and support team development.

Key Responsibilities

Operational Management

Lead and support a multi-site Workplace Team, ensuring all services meet required standards.

Act as deputy to the Workplace Operations Manager.

Maintain accurate workplace records, documentation, and compliance reporting.

Monitor KPIs, SLAs, and contractor performance.

Coordinate cleaning, catering, maintenance, and other essential services.

Contribute to the development of future FM processes and systems.

Data & Reporting

Maintain workplace management systems with accurate data.

Produce reports on occupancy, usage, and service performance.

Assist with budgeting, invoicing, and expense tracking.

Communication & Coordination

Act as the main point of contact for workplace queries.

Manage supplier relationships and internal communications.

Health, Safety & ESG

Maintain H&S documentation and support audits.

Support sustainability and waste management initiatives.

Ensure full compliance with H&S and environmental policies.

Process Improvement

Identify opportunities to enhance efficiency and introduce best practices.

Support implementation of new workplace technologies and initiatives.

Qualifications & Experience

Experience managing multi-site offices with FM and budget responsibility.

Strong contract and supplier management skills.

Previous line management experience.

Strong data analysis and reporting abilities.

Excellent communication and stakeholder management skills.

Proficiency in Microsoft Office.

IOSH Managing Safely; IWFM Level 5+; NEBOSH preferred.

Key Competencies

Attention to detail

Problem solving

Collaboration

Time management

Customer service focus